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Tag: Customer Service

Change the World…

Everyone has a reason to live

13 Jun 201513 Jun 2015
Jacques Lusseyran went blind at age 8. When he was twice as old, in 1941, he founded one of the key organizations of the French Resistance. His memoir, And There…
Brain…

Don’t think of a purple giraffe (and what else not to say)

31 Jan 20154 Jul 2016
A company I admire allowed an employee to blog, "You probably don't want to come to our conference, but here's why I think you should." Really? I don't want to…
Business Communications…

5 Love Lessons to Use In Your Business Videos

14 Feb 2013
Happy Valentine's! Enjoy this fun advice from Lynn Ruby of Ruby Marketing, from Greater Phoenix SCORE. 5 Love Lessons to Use In Your Business Videos. Related articles Lesson 1: You…
Advertising…

The Worst Birthday Card Ever

8 Sep 201213 Oct 2012
I'm excited to be turning 50 soon, and my friends are celebrating early--even Aetna. They sent a card: "Happy Birthday!" it says, with fourteen lighted candles. It says "aetna" in…
Caring…

Hamlet in Prison

12 Jul 201111 Jul 2011
Jack Hitt's hour-long report  for This American Life on Hamlet performed by prisoners, originally broadcast in 2002, has inspired me all week with its deep insights about Hamlet and encouragement for…
Books…

A Newsletter Worth Reading

7 Jul 2011
One e-mail newsletter I actually read is BK Communiqué from Berrett-Koehler Publishers. They publish engaging nonfiction, and their newsletters not only promote their own releases, they usually include interesting publishing…
Blogging…

Thanks, I Needed That!

2 Jul 20112 Jul 2011
WordPress showcased "10 Prolific Post a Day/Week Participants," and I'm one of them! Shall I tell you what this meant to me? I realized today how burned out I've become…
Blogging…

Time Out

29 Apr 20115 May 2011
My computer has requested a break. It did break. Bad news: my three years of Apple Care have recently expired, and it's a defective logic board. "Sounds expensive," I say. "Very," says…
Business…

HBR on Hiring Humanities Majors

6 Apr 20116 Apr 2011
Second Road's Tony Golsby-Smith writes for a Harvard Business Review guest blog, "People trained in the humanities who study Shakespeare's poetry, or Cezanne's paintings, say, have learned to play with…
Blogging…

Topic Poll

19 Feb 201125 Feb 2011
Feel free to elaborate in a comment or question. Text © Gwyn Nichols 2011
Business Communications…

Dinnertime “Stop, Drop, and Roll”

5 Jan 20115 Jan 2011
No, it wasn't a kitchen fire. One of my favorite comedians—though he’s clearly an elementary school boy—was checked by his much older brother with “Stop, Drop [the topic], and Roll”—to…
Business Communications…

Friday Flick: Validation

17 Dec 201027 Jan 2011
Click on the image to access the 17-minute film, "Validation," a fable about more than the magic of free parking.

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