A company I admire allowed an employee to blog, “You probably don’t want to come to our conference, but here’s why I think you should.” Really? I don’t want to come to your conference? Now that you mention it–I guess I don’t!
Are you telling people what you don’t want them to think, or don’t want them do? And then are you surprised when they (your customers and clients, your children, the general public) think and do the opposite of what you wanted?
When we tell a child, “Don’t touch!” what does the child do? And at lightning speed?
Toddlers hear our command as “Touch!” The “Don’t” does not register. Grammatically, that is the imperative. And our tone makes it an urgent command. To negate what we commanded–do NOT do what we forcefully said–is linguistically sophisticated, over their tiny heads.
Even mature brains take longer to process a negative, thinking, “This–no, NOT this.” And even if ignored, negative words retain subliminal impact: “You probably don’t want to come to our conference.” “These are not the droids you are looking for.”
If we want people to understand us, possibly even do our bidding, then tell them what we want them to do, not what we don’t want.
Say your cat or your antique vase are endangered by tiny hands. Guide the tiny hand as you say and demonstrate, “Touch it gently. Gently.” You might want to supervise and remind, “Gently,” or remove the object of interest, but the child’s joy and cooperation will amaze you.
Sometimes we need to warn. If it is a hot stove, we can say, “Hot! Owie!”
ADOT (Arizona Department of Transportation) used to warn, “Don’t drive drunk!” That message includes “Drive Drunk!” That is like telling a toddler, “Don’t touch that stove!” I wanted to scream, “No! Tell them what TO do–like Designate a Driver!”
Not long ago, ADOT switched to “Drive hammered, get nailed,” which prompted at least one attorney to post billboards: “Got nailed? Call us!”
And finally this week, ADOT got it right. The signs now read, “Designate a Driver. Avoid a DUI.” YES! Give that reviser a raise! I expect the revision to prove more effective than checkpoints alone.
It’s easy to write, “Don’t think of a purple giraffe,” and forget what happens in the reader’s brain. What’s your favorite Purple Giraffe?
